FAQ

I INPUT THE WRONG ADDRESS AND need to change IT. How can I do that?

Unfortunately, our orders process very quickly once they've been submitted, so we are unable to make changes or cancellations once the order is submitted. To correct any errors with your order or your address information, we recommend contacting the carrier listed on your tracking email to request an address update or correction. If the order has been processed, unfortunately, the order will ship as is and cannot be modified. 

How do I return or exchange a purchase 

Due to our high level of sanitary requirements we cannot offer exchanges or refunds at this time. All items are FINAL SALE. 

How do I check on my order status?

You will receive an email with your order number and tracking number once your placed an order. If you are having difficulty locating this information, please email Info@ShopBasicBeauty.com so we can assist you.

MY ORDER WAS Cancelled and i dont know why

If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment source. Please makes sure to contact your financial institution to confirm or update your payment details before placing a new order.

do you ship outside the us?

We ship worldwide.

I'm unsure of the shade that will fit me best, who can help me?

Please email us request a shade recommendation. We're happy to help you find the shade that would suit you best.

how long until my order ships?

Standard orders received before 4pm EST will be processed and shipped within 2-4 business days. 

My package was lost.

If your package was lost and did not arrive, please contact our customer service team at Info@ShopBasicBeauty.com

I'm having trouble placing my order and I am not sure why

We apologize for any difficulty you may have had while placing your order. Please email Info@ShopBasicBeauty.com us so we may assist you. 

My order arrived damaged.

We're sorry to hear that a portion of your order was damaged. In order to further assist you, please email us a photo at info@shopbasicbeauty.com of your damaged items so we can assist in replacing it.

I've entered an invalid email address, what do I do?

Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please email us to request an update regarding your order status.

I'VE ordered internationally, does Basic beauty cover taxes or customs?

Thank you for your international order! When items ship outside of the United States, taxes and/or customs may be added to your order. Unfortunately, these are not covered by your order cost. Basic Beauty is not responsible for these charges. Please check with customs before placing any international order!